Information We Collect
We collect information you provide directly to us when you schedule appointments, request quotes, or contact us for support. This includes your name, phone number, email address, property address, and details about your network requirements.
We also collect technical information during our service visits, including network performance data, device configurations, and speed test results, which we use to optimize your network and provide detailed service reports.
How We Use Your Information
Your personal information is used to schedule and perform network installation and optimization services, communicate with you about appointments and service updates, and provide technical support and follow-up services.
We use technical data collected during service visits to generate performance reports, recommend network improvements, and ensure optimal configuration of your network infrastructure.
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in specific circumstances: with your explicit consent, to comply with legal obligations, or to protect our rights and safety.
Technical service data may be shared with equipment manufacturers for warranty purposes or troubleshooting, but only with your prior consent and without personally identifiable information.
Data Security and Protection
We implement industry-standard security measures to protect your personal information, including encrypted data transmission, secure storage systems, and restricted access protocols for our technicians and staff.
All service reports and technical data are stored securely and accessed only by authorized personnel for legitimate business purposes related to your ongoing service and support.
Data Retention and Storage
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Service records and technical data are typically retained for three years to support warranty claims and ongoing maintenance.
You may request deletion of your personal data at any time, subject to legal retention requirements and ongoing service obligations.
Cookies and Tracking Technologies
Our website uses essential cookies to ensure proper functionality and improve user experience. We do not use tracking cookies for advertising or analytics without your explicit consent.
You can control cookie preferences through your browser settings or our cookie consent banner, which appears on your first visit to our website.
Third-Party Services and Integrations
We may use third-party services for appointment scheduling, payment processing, and communication tools. These providers are carefully selected and bound by strict data protection agreements.
Any third-party integrations are implemented with privacy-by-design principles, ensuring minimal data exposure and maximum security for your personal information.
Your Rights and Choices
Under UK GDPR, you have the right to access, correct, delete, or restrict processing of your personal data. You may also object to certain processing activities or request data portability.
To exercise these rights or ask questions about our privacy practices, contact us using the information provided in our contact section.
Children's Privacy Protection
Our services are designed for adults and business owners. We do not knowingly collect personal information from children under 16 without parental consent.
If we become aware that we have collected information from a child without proper consent, we will take immediate steps to delete such information from our systems.
International Data Transfers
Your personal data is processed and stored within the UK and European Economic Area. Any international transfers are conducted with appropriate safeguards and legal protections in place.
We ensure that any international service providers meet equivalent data protection standards and are bound by appropriate legal frameworks.
Business Transfers and Changes
In the event of a business sale, merger, or acquisition, your personal information may be transferred as part of the business assets, subject to the same privacy protections outlined in this policy.
We will notify you of any such changes and provide options for managing your data preferences under new ownership or management.
Policy Updates and Notifications
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings. Material changes will be communicated through email or prominent website notices.
Continued use of our services after policy updates constitutes acceptance of the revised terms, though we will seek explicit consent for significant changes affecting your rights.
Contact Information for Privacy Matters
For questions about this privacy policy, data protection concerns, or to exercise your privacy rights, contact us at [email protected] or call +1 619 201 2010.
We are committed to addressing privacy concerns promptly and transparently, typically responding to inquiries within 48 hours during business days.